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"The RFA team really understands our business. They did an outstanding job building our infrastructure to match our business needs. I am very impressed with the professionalism exhibited by the entire team."

Frank Fitzgerald, Vice President O'Shaughnessy Asset Management

Voice Services

Phones and connectivity are the lifeline of your business. RFA's full "in house" team can design, implement and support the right phone system based on your corporate needs and objectives.

RFA offers multiple levels of voice services to help meet your current and future technology needs.

RFA's team will evaluate your company requirements, method of conducting business, immediate needs and future goals to design a phone system for your business. In today's workforce, mobility is the standard and not the exception and remote users are a common part of everyday business. Our team is constantly testing new available features and technologies to understand and explore real world applications for our clients.

RFA has partnered with some of the industry's best voice solutions providers to provide best-of-breed voice integration support. As an Avaya enterprise level Business Partner, clients benefit from Avaya's global reach of more than 2500 companies as they continue to transform and expand their business needs.

As a Cisco Advanced Unified Communications and a Cisco Advanced Collaboration partner, RFA provides services such as enterprise Cisco VOIP solutions, video, Telepresence, messaging, collaboration, mobility and Webex web conferencing.

Services include:

  • 24/7/365 Service Support
  • Single Point of Contact for Voice and Data
  • Disaster Recovery Solutions
  • IP Telephony (VoIP)
  • Messaging Solutions
  • Voice and Data Network Assessments
  • Converged System Designs
  • Call Accounting Applications
  • Faxing Applications
  • Speech Recognition
  • Voice Carrier Services
  • Conferencing Solutions
  • Maintenance and Support Offerings
  • System Monitoring
  • Remote Troubleshooting and Support
  • Site Surveys