Blue Ridge Capital Management
Top Tips
- Seek partners with a strong track record of service and satisfaction
- Ensure technology providers operate 24/7, supporting all disciples
- Instill confidence in investors through proven technologies
- Demand one point of contact you know and trust
- Validate that partners provide and support the latest technologies
RFA Compass
Fully Managed IT
RFA has developed Compass to deliver peace of mind allowing you to focus on your business and achieve your goals. Through Compass, you have the best people in the business supporting, monitoring and maintaining your technology investment.
Compass is built around a rapid response team that ensures you have the best people when you need them. Leave the management of IT and communications to our experts, so you can concentrate on your core business.
Service Desk
RFA has developed a service plan ensuring rapid response times. Technical support specialists ensure that you get the attention and resolution you need when calling our world class service desk.
- Industry leading response times
- On-site main office and optional satellite office support
Network Operations Center (NOC)
The best business tools often go unnoticed until they are inoperable. RFA's Network Operations Center (NOC) keeps a watchful eye on your valuable infrastructure. Early warning notifications expedite resolutions minimizing disruptions and risk to your investment.
- Network Operations Center (NOC) 24/7/365
- Monitoring for devices, data connections, environment
- Includes Special Handling Notes (SHN) provided by clients
- Procure replacement parts pursuant to manufacturers' warranties on applicable devices
Data Integrity Service
Our Data Integrity Professionals are cross-platform trained to ensure the reliability of your backups.
- Daily backup status check
- Services voice and data
Technology Maintenance Plans
When it comes to voice and data technology failure, prevention is far more cost effective than a cure. Constant fine tuning of updates and patches are a fact of life. RFA's networks are designed to be robust which allows us to support your infrastructure more efficiently.
- Deploy critically needed patches on operating systems, hardware firmware and software
- Test Internet circuits, temperature, humidity, UPS alerts and alert destinations
- Backup firewall, router and switch configurations
- Verify and update virus protection on servers and workstations.
- Assist 3rd party application providers in deploying patches
Benefits
- RFA's rapid response team ensures more 'up time' for your business
- Single source accountability means you are informed and up to date
- Around the clock monitoring gives you peace of mind
- A deep bench of experts means you have qualified knowledgeable people at your service
- Your systems are performing how you want them to perform, when you need them
