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"RFA understands IT and infrastructure but equally important adheres to the number one rule in client service, in my personal opinion, which is to always be available to your clients to assist in their current and ongoing needs."

Andrew Rabinowitz, Partner Marathon Asset Management

Top Tips

  1. Consider unified messaging. Accessing all your voicemail, faxes and calls on your mobile device is easy
  2. Consider a business continuity solution
  3. Discuss SEC compliance
  4. Buy a system that is scalable
  5. Order phone lines early as it can take 6-8 weeks
  6. Buy known brands, they are easy to use

Information and Downloads

Product Overview (PDF)

RFA Lifeline

Telephone & Voice Services

Voice systems are an essential component of every business, more so in today's accelerated information-on-demand culture. RFA prioritizes voice solutions with the same gravity as data systems. Utilizing years of experience in monitoring networks, RFA applies this expertise to the voice side of operations providing higher levels of monitoring than the typical "voice only" integrator. RFA delivers the best of breed voice solutions every time. RFA's dedicated in-house team can design, implement and support the phone system that is right for you.

Phone System Design and Implementation

Whether you are looking to purchase or lease a phone system, RFA's in house team can design and implement your voice solution. As your trusted advisor we ensure your technology represents your needs today and caters for future expansion with your budget in mind.

Consulting and System Integration

RFA's expertise with the gamut of phone systems, turret systems and telephony applications allows for integration across platforms and vendors. Our goal is to optimize your operation and enhance productivity.

Product and IP Support

RFA offers proactive systems monitoring, management of software updates, problem resolution and continuous optimization of your converged voice and data networks. RFA's 24/7/365 Network Operations Center (NOC) provides on-site and remote technical support from our expert telecommunications team whenever you need it.

Managed Services

RFA can function as your full service outsourced communications provider including hosted voice services to enterprise level systems

Features
  • 24/7/365 Support
  • Product & IP support
  • Voice over IP telephony (VoIP)
  • Messaging solutions
  • Call accounting applications
  • Speech recognition/ faxing applications
  • Conferencing solutions
  • Maintenance, monitoring, remote support
  • Disaster recovery solutions
  • Turret systems