Support
Reach an engineer, not a queue.
You reach engineers who already know your environment, not a first-line script. Call the desk nearest you, chat with an engineer, or open a ticket by email.
Call the service desk
Americas desk. Switch region if you need another.
- Hours
- 24/7 for managed clients (ET)
- Offices
- New York · Connecticut · Boston · Toronto · San Francisco · Raleigh · Miami
Live chat
Engineers onlineReach an engineer where your team already works. Every channel attaches to the same ticket history.
Response targets
Severity sets the clock.
Call the desk directly for anything P1. Titan has usually already gathered diagnostics before an engineer picks up.
P115 min
Critical outage
Trading, email, or firm-wide systems down.
P21 hr
Major impact
A team or business function degraded.
P34 hrs
Standard request
Individual issues, access changes, how-to.
Not an RFA client yet?
This desk serves firms under a managed agreement. For new engagements, talk to our team.